Privacy Policy

Effective and last updated July 17, 2026

Wen is a visual Timeline app for remembering what happened and when. This policy explains how Wen handles information in the iOS app, this website, and support conversations.

Who is responsible

The data controller for Wen is:

Information Wen processes

Account and profile

When you use Sign in with Apple, Apple and Instant verify the sign-in. Wen receives an internal account identifier and, when Apple makes them available, your name and email address or Apple relay address. You may add or change your first name, last name, display name, and profile photo. Wen does not retain your short-lived Apple identity token.

Timeline and sharing content

Wen stores the information you choose to create: Timeline names; Sticker names, emoji, color metadata, and archive state; Sticker times and editing history; invitations and their expiry; membership roles; and the people associated with shared Timelines. An unused invitation expires after seven days.

Subscription information

Apple processes payments. Wen and RevenueCat receive the information needed to provide Together or Family access, including the product, purchase and renewal dates, entitlement and billing status, expiry or grace-period information, transaction events, and an internal customer identifier. Wen does not receive your complete card or bank-account details.

Support

Crisp loads only when you deliberately open Support. In the app, Wen provides Crisp with your internal account identifier and available name and email address so the conversation can be continued. Crisp also processes the messages, attachments, and technical session information you choose to provide. On this website, Crisp does not load before you press Support.

Performance and service operation

Expo’s EAS Observe receives limited performance information such as app and operating-system versions, route names, session timing, startup and rendering durations, network type, and a random identifier unique to that installation. Wen does not send your Wen account identifier to EAS Observe. Expo describes the installation identifier as non-personally identifiable and retains metrics for at least 60 days.

Instant, Railway, Apple, RevenueCat, Expo, and Crisp may process ordinary service metadata such as IP address, request time, device or app version, response status, and security logs to deliver and protect their services.

Information kept only on your device

Appearance and time-format preferences, temporary onboarding choices, local sync caches, and the non-authoritative Widget projection remain on your device unless another category above says otherwise. Camera frames used to scan an invitation are processed on the device and are not uploaded. A photo is uploaded only when you choose it as your profile photo or send it to support.

Why Wen uses this information

Wen processes account, content, sharing, and subscription information because it is necessary to provide the service you request: authenticating you, synchronizing Timelines, enabling invitations and collaboration, enforcing plan seats, restoring purchases, and providing support.

Wen relies on legitimate interests to secure the service, prevent abuse and fraud, diagnose failures, understand performance, maintain necessary records, and establish or defend legal claims. These uses are limited to what is reasonably necessary and are not used for advertising or marketing. Wen processes information when necessary to comply with legal obligations. If Wen asks for consent for a separate purpose, you may withdraw it at any time without affecting earlier lawful processing.

Wen does not use personal data for automated decisions that produce legal or similarly significant effects.

Who receives information

People you invite

People with access to a shared Timeline can see that Timeline’s name, Sticker activity and times, and the display names and profile photos needed to understand who is involved. Their abilities depend on whether they are an Admin, Participant, or Spectator. Timeline Owners control membership and roles. Invitations are one-time bearer links, so share them only with the intended person.

Service providers

• Apple provides Sign in with Apple, App Store payments, subscription management, and distribution.
• Instant provides authentication, database storage, profile-photo storage, realtime synchronization, and offline sync support.
• RevenueCat validates purchases and manages subscription entitlements and customer purchase history.
• Expo provides app builds, updates, delivery services, and EAS Observe performance monitoring.
• Crisp provides only the support conversations that you initiate.
• Railway hosts this website and Wen’s privileged server operations.

These providers may use subprocessors to operate their services. Wen may also disclose information when required by law, to protect people and the service, to investigate fraud or security incidents, or as part of a business reorganization subject to appropriate confidentiality and notice obligations.

International processing

Wen is operated from Norway. Some providers and subprocessors operate in the United States or other countries outside Norway and the European Economic Area. Where applicable law requires it, international transfers are protected by an adequacy decision, the European Commission’s Standard Contractual Clauses, or another valid transfer mechanism. You may contact Wen for more information about the safeguards relevant to your information.

Retention and deletion

• Active accounts: account and Timeline information is kept while needed to provide Wen.
• Support: Crisp conversations are deleted 12 months after the last support interaction or when account deletion completes, whichever happens first.
• Performance metrics: EAS Observe metrics are not linked to a Wen account and follow Expo’s service-retention schedule, currently a minimum of 60 days.
• Operational and legal records: narrowly limited security, fraud, transaction, tax, or dispute records may be kept for the period required by law or reasonably necessary for the stated purpose. Apple keeps App Store transaction information under Apple’s own policy.

Deleting a Timeline

Deleting a Timeline permanently removes its name, Sticker activity, invitations, memberships, and shared access. Wen may retain only an anonymous deletion record containing an opaque identifier and deletion time. It cannot restore the Timeline.

Deleting your account

1. Start deletion from Account → Delete Account in Wen.
2. Wen immediately blocks ordinary account access and stops contacting you.
3. The request remains cancellable for 30 days. Signing in does not silently restore the account; you must explicitly choose to cancel deletion.
4. If you do not cancel, Wen permanently removes the account and associated personal data by the end of that period and confirms completion.

Completed deletion removes your profile, authentication account, profile photo, owned Timelines and their content, invitations, memberships, Custom Stickers, and Wen billing-seat associations. People invited to a Timeline you owned lose access. Built-in Sticker activity previously added to another person’s Timeline may remain as part of that Owner’s record, but Wen removes your identity from it. Your Custom Stickers and assignments using them are removed.

Wen retains only an anonymous completion record with no former user identifier or mapping back to you. Temporary residual copies may remain in protected provider backups until routine rotation; they are not used to restore deleted accounts, and deletion is reapplied if a backup must be recovered.

Deleting Wen does not cancel an App Store subscription. Manage or cancel the subscription through Wen’s Manage Subscription action or your Apple account before deleting the account. Apple and RevenueCat may retain transaction records that they are independently required to keep.

Your rights and choices

Depending on applicable law, you may ask Wen to:

• provide access to and a copy of your personal data;
• correct inaccurate or incomplete information;
• delete information;
• restrict or object to processing;
• provide information you supplied in a portable format; or
• withdraw consent where processing relies on consent.

You can edit profile information, manage Timelines and memberships, restore purchases, and manage subscriptions in Wen. For any privacy request, email privacy@510.at. Requests are free, may require reasonable identity verification, and are normally answered within one month.

If you believe Wen has not handled your information lawfully, you may complain to the Norwegian Data Protection Authority (Datatilsynet). Wen would appreciate the opportunity to address the concern first.

Children and information about others

Wen is for people aged 13 and older and is not directed to children under 13. If you believe a child under 13 created an account, contact Wen so the account can be removed. Parents and caregivers may record ordinary child-related occurrences in their own accounts, but they are responsible for having the authority to do so and for choosing whom they invite.

Do not add personal information about another person unless you have a lawful reason and appropriate permission to record and share it.

Security

Wen uses access controls, provider authentication, encrypted network connections, restricted administrative credentials, and deny-by-default database permissions designed to protect information. No online service can guarantee absolute security. If you believe your account or an invitation has been compromised, contact Wen promptly.

This website and Support

The public website has no advertising or analytics tracker. Railway processes the request information needed to deliver and secure each page. The Crisp support script, connection, session, and necessary browser storage load only after you press Support. Crisp may then use technical cookies or local storage required to maintain the conversation.

Changes to this policy

Wen may update this policy as the service changes. The effective date will be updated here. Material changes will also be explained in the app or through another appropriate service notice before they take effect when required.

Contact

Questions or privacy requests can be sent to privacy@510.at.